| How do I cancel my FuturePay agreement? |
| Article ID: 54 |
| Created On: 28 Feb 2020 |
| Author: Support |
| Edited On: 28 Feb 2020 |
| Edited By: Support |
| WorldPay cannot cancel FuturePay Agreements. This can only be done by you or the business you have the agreement with. If you ask the business to cancel the subscription, please await an automatic email confirming that the agreement has been cancelled. If this e-mail is not received then the agreement has NOT been cancelled. To cancel the FuturePay agreement yourself log into the WorldPay Administration Server with your username and password at: http://www.worldpay.com/shopper/ This will give you access to your agreement details. Go down to Customer FuturePay Agreements and click where it says 'Change Details'. In the bottom right hand corner you will see a button saying 'Cancel'. Click this and confirm. You will then receive an e-mail confirming that your agreement/subscription has been cancelled. Once confirmed, your agreement will then be cancelled. You will get conformation of this on screen, and also be notified via e-mail. No more payments will be taken for this agreement. |