What should I do if I receive an email stating that my card has failed?

Article ID: 51

Created On: 28 Feb 2020

Author: Support

Edited On: 28 Feb 2020

Edited By: Support

The e-mail that you received means that the card details we have on record for you, are no longer being authorized by your card issuer when we try to debit them under your agreement. This could be that the card details we have on record for you have now been cancelled/expired, you may have new expiry/start dates on the card, or you may have a new issue number. To rectify this, Log into the Administration Server with your username and password at: http://www.worldpay.com/shopper/ This will give you access to your agreement details. Go down to Customer FuturePay Agreements and click where it says 'Change Details'. In the bottom right hand corner you will see a button saying 'Change Card'. Please enter your new card details and click 'Submit' Your new card details will then be debited within 24 hours. Please fill out all your new card details on the following screen; this is the card that will be debited in future for your agreement. Once the new details have been entered, please double check the details, and click the submit button. Your new card details will now be debited within 24 hours.